Privacy Policy

1. Introduction

Baseon ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website (baseon.com), our mobile applications — Bible Chat, Clean UP, and Chat AI — and any related services (collectively, the "Services").

This policy is drafted in compliance with the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018), the Marco Civil da Internet (Law No. 12.965/2014), and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices described herein, please do not use our Services.

2. Data Controller Information

Baseon is the data controller responsible for the processing of your personal data. For any inquiries related to data protection, you may contact us at:

3. Information We Collect

We collect different categories of information depending on which Services you use and how you interact with them:

3.1 Information You Provide Directly

• Account Information: Name, email address, and any profile data you provide when creating an account in our applications.
• Contact Information: Name, email, and message content submitted through our website contact form.
• User Content: Text, prompts, questions, and conversations you submit when using Bible Chat and Chat AI.
• Support Communications: Information you provide when contacting our support team.

3.2 Information Collected Automatically

• Device Information: Device type, operating system and version, unique device identifiers (such as advertising ID), screen resolution, and language settings.
• Usage Data: Pages and screens viewed, features used, time spent on the Services, interaction patterns, crash reports, and performance metrics.
• Network Information: IP address, internet service provider, connection type (Wi-Fi/cellular), and general geolocation (city/country level, derived from IP address).
• App-Specific Data: For Clean UP, this may include aggregated storage usage statistics (we do not access individual file contents). For Bible Chat and Chat AI, this includes conversation metadata (not content) for service improvement purposes.

3.3 Information from Third Parties

• App Store Data: Purchase and subscription information from Apple App Store or Google Play Store.
• Analytics Providers: Aggregated usage data from analytics services that help us understand how our Services are used.

4. Legal Basis for Processing (LGPD)

Under the LGPD, we process your personal data based on the following legal grounds:

• Consent (Art. 7, I): For optional data collection such as marketing communications, push notifications, and cookies for analytics purposes. You may withdraw consent at any time.
• Contract Performance (Art. 7, V): For processing necessary to provide the Services you have requested, including account management, delivering app functionality, and processing in-app purchases.
• Legitimate Interest (Art. 7, IX): For improving our Services, ensuring security, preventing fraud, and conducting internal analytics, provided such processing does not override your fundamental rights and freedoms.
• Legal Obligation (Art. 7, II): For compliance with applicable laws, regulations, and legal processes.

5. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our Services, including processing your requests and delivering AI-generated responses.
• Account Management: To create and manage your user account, authenticate your identity, and provide customer support.
• Communications: To respond to your inquiries, send service-related notifications, and, with your consent, send promotional communications.
• Analytics and Improvement: To analyze usage trends, monitor performance, diagnose technical issues, and improve the quality and user experience of our Services.
• Security: To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Services (e.g., cloud hosting, analytics, AI model providers, payment processing). These providers are contractually bound to protect your data and may only process it for the specific purposes we authorize.
• AI Model Providers: When you use Bible Chat or Chat AI, your prompts and conversations may be transmitted to third-party AI model providers to generate responses. We take steps to minimize personally identifiable information in these transmissions.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection. When we transfer data internationally, we implement appropriate safeguards in compliance with the LGPD and, where applicable, the GDPR, including:

• Standard contractual clauses approved by relevant data protection authorities.
• Ensuring recipient countries provide an adequate level of data protection as determined by ANPD (Brazilian National Data Protection Authority).
• Obtaining your explicit consent for specific transfers where required by law.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls and authentication mechanisms for internal systems.
• Regular security assessments and vulnerability testing.
• Employee training on data protection and security best practices.
• Incident response procedures for data breach scenarios.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements.

• Account Data: Retained for as long as your account is active and for a reasonable period thereafter (up to 6 months) to allow for account recovery.
• Conversation Data: Conversations in Bible Chat and Chat AI are retained for up to 90 days for service improvement, then anonymized or deleted.
• Usage Data: Aggregated usage analytics may be retained indefinitely in anonymized form.
• Legal Obligations: Certain data may be retained for longer periods as required by applicable law.

10. Your Rights (LGPD & GDPR)

Under the LGPD and, where applicable, the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request confirmation of whether we process your data and obtain a copy of it.
• Right to Correction: Request correction of inaccurate, incomplete, or outdated personal data.
• Right to Anonymization or Deletion: Request anonymization, blocking, or deletion of unnecessary, excessive, or non-compliant data.
• Right to Data Portability: Request the transfer of your personal data to another service provider, where technically feasible.
• Right to Information: Be informed about the public and private entities with which your data has been shared.
• Right to Withdraw Consent: Withdraw your consent at any time for processing based on consent, without affecting the lawfulness of prior processing.
• Right to Object: Object to processing that does not comply with the LGPD.
• Right to Review: Request a review of decisions made solely based on automated processing of your personal data.

To exercise any of these rights, please contact us at privacy@baseon.com. We will respond to your request within 15 days, as required by the LGPD.

You also have the right to file a complaint with the Brazilian National Data Protection Authority (ANPD) if you believe your data protection rights have been violated.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts.

Types of Cookies We Use:

• Essential Cookies: Required for the basic functionality of our website. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

12. Push Notifications

Our mobile applications may request permission to send push notifications to your device. These notifications may include:

• Service updates and important announcements.
• Reminders and engagement prompts (e.g., daily devotionals in Bible Chat).
• New feature announcements.

You can opt in or out of push notifications at any time through your device settings or the in-app notification preferences. Your choice will not affect the core functionality of our applications.

13. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@baseon.com, and we will take steps to delete that information from our systems.

In compliance with the Brazilian Child and Adolescent Statute (ECA — Law No. 8.069/1990) and the LGPD, processing of personal data of children and adolescents shall be carried out in their best interest and with the specific and prominent consent of a parent or legal guardian.

14. Third-Party Services and Links

Our Services may contain links to or integrate with third-party websites, products, or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of every third-party service you interact with.

Third-party services we may use include, but are not limited to: cloud hosting providers, AI model providers, analytics platforms, advertising networks, and payment processors.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Provide notice through our applications or via email for significant changes.
• Where required by law, obtain your consent before implementing material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiry within 15 days, in accordance with the LGPD.